Service management is a field of study and practice that focuses on managing the delivery of services to customers or clients. It involves the design, implementation, and improvement of service processes, as well as the measurement and evaluation of service quality and customer satisfaction. Service management encompasses a wide range of industries, including retail, healthcare, hospitality, and financial services, among others. Key concepts in service management include service design, service delivery, service recovery, and customer relationship management. Overall, service management aims to maximize the value and benefits that customers receive from service providers.